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SASSA Slide Gallery
Our-Vision, Mission and Values

Our Vision
A leader in the delivery of social security services.
Our Mission
Provide social security and related services to eligible people in South Africa.
Our Values
SASSA's values are:

  • Integrity-being honest, accountable, reliable and showing high moral values.
  • Compassion-showing sympathy and concern; embodying heart for all stakeholders and beneficiaries
  • Fairness-treating everyone equally.
  • Respect-showing due regard for the rights and obligations of others.

PRINCIPLES GUIDING HOW WE WORK
SASSA operates according to the Batho-Pele principles, having institutionalised the following:

  • Transparency-being open in all communication and engagements
  • Professionalism-observing the highest standards with respect to be reliable, deliver work of the highest quality, on time, behaving in a manner worthy of the SASSA creed
  • Customer centric-putting customer needs at the forefront of everything we do
  • Confidentiality-being respectful of the need to safeguard confidential information
  • Courtesy-being polite, civil and showing good manners to all we engage with.
  • Responsibility-doing what is expected of us to do
  • Accountability-taking ownership for our actions

PRINCIPLES GUIDING HOW WE WORK
SASSA is relevant and adds value because it:

  • Contributes to poverty alleviation.
  • Contributes to individual social well-being
  • Is the delegated Agency mandated to administer social assistance
  • Provides a safety net to the most vulnerable.

SASSA STRATEGIC OUTCOMES
SASSA's strategic outcomes as published in the 2020-2025 Strategic Plan remain unchanged; they are:

  • Reduced poverty levels;
  • Economic transformation-empowered individuals and sustainable communities;
  • Improved customer experience; and
  • Improved organisational efficiencies.

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