Our-Vision, Mission and Values
Our Vision
A leader in the delivery of social security services.
Our Mission
Provide social security and related services to eligible people in South Africa.
Our Values
SASSA's values are:
- Integrity-being honest, accountable, reliable and showing high moral values.
- Compassion-showing sympathy and concern; embodying heart for all stakeholders and beneficiaries
- Fairness-treating everyone equally.
- Respect-showing due regard for the rights and obligations of others.
PRINCIPLES GUIDING HOW WE WORK
SASSA operates according to the Batho-Pele principles, having institutionalised the following:
- Transparency-being open in all communication and engagements
- Professionalism-observing the highest standards with respect to be reliable, deliver work of the highest quality, on time, behaving in a manner worthy of the SASSA creed
- Customer centric-putting customer needs at the forefront of everything we do
- Confidentiality-being respectful of the need to safeguard confidential information
- Courtesy-being polite, civil and showing good manners to all we engage with.
- Responsibility-doing what is expected of us to do
- Accountability-taking ownership for our actions
PRINCIPLES GUIDING HOW WE WORK
SASSA is relevant and adds value because it:
- Contributes to poverty alleviation.
- Contributes to individual social well-being
- Is the delegated Agency mandated to administer social assistance
- Provides a safety net to the most vulnerable.
SASSA STRATEGIC OUTCOMES
SASSA's strategic outcomes as published in the 2020-2025 Strategic Plan remain unchanged; they are:
- Reduced poverty levels;
- Economic transformation-empowered individuals and sustainable communities;
- Improved customer experience; and
- Improved organisational efficiencies.
