Our Vision
A leader in the delivery of social security services.

Our Mission
Provide social security and related services to eligible people in South Africa.

 Our Values
 SASSA’s values are:

• Integrity – being honest, accountable, reliable and showing high moral values.
• Compassion – showing sympathy and concern; embodying heart for all stakeholders and beneficiaries
• Fairness – treating everyone equally.
• Respect – showing due regard for the rights and obligations of others.

        SASSA operates according to the Batho-Pele principles, having institutionalised the following:

• Transparency – being open in all communication and engagements
• Professionalism – observing the highest standards with respect to be reliable, deliver work of the highest quality, on time, behaving in a manner worthy of the SASSA creed
• Customer centric – putting customer needs at the forefront of everything we do
• Confidentiality – being respectful of the need to safeguard confidential information
• Courtesy – being polite, civil and showing good manners to all we engage with.
• Responsibility – doing what is expected of us to do
• Accountability – taking ownership for our actions

       SASSA is relevant and adds value because it:

• Contributes to poverty alleviation.
• Contributes to individual social well-being
• Is the delegated Agency mandated to administer social assistance
• Provides a safety net to the most vulnerable.

        SASSA’s strategic outcomes as published in the 2020 – 2025 Strategic Plan remain         unchanged; they are:

• Reduced poverty levels;
• Economic transformation – empowered individuals and sustainable communities;
• Improved customer experience; and
• Improved organisational efficiencies.