04 September 2018 | Media Release
SASSA is confident that the transition of SAPO taking transfer of the payments of social grants on 30 September will be much smoother. As at yesterday, 3 September 2018, SAPO had already paid out social grants to beneficiaries to the value of R4,4 billion, in 7,4 million transactions across the country, for the current payment cycle alone. This compares to R1,0 billion paid out in 2,8 million transactions, when SAPO first started in July.
“We are confident that we will have a smooth transition when SAPO takes over the social grants payments on 30 September, gauging by the progress that they have made thus far both with the migrating social grants beneficiaries to the gold SASSA card and this month’s payments. In particular, the stability of the grants payments systems introduced by SAPO in such a short period of time is impressive given that IT systems generally take longer to achieve performance consistency”, says Abraham Mahlangu, SASSA CEO.
SAPO will take over the payments of social grants when the CPS contract ends and its executives are on the ground at various pay-points to address any outstanding issues that require enhancements.
SAPO CEO Mark Barnes says:
“I was however at Jabulani Mall in Soweto yesterday, and there were still some problems with long queues, inadequate seating for the elderly, and isolated system downtime and delays, which I experienced first-hand. SAPO apologises for these circumstances. Following a de-briefing this morning, we have, today, in order to deal with higher volumes at peak times in the payment cycle:
issued a directive across the country to deploy non-critical function employees to branches and pay-points to support beneficiaries and deal with any issues that may arise on the ground, immediately
increased staff capacity at the nerve centre at head office
improved our management information system
deployed further portable computers and cell-phones across SAPO’s national footprint
instructed SAPO branches to remain open after normal office hours, to serve beneficiaries
expanded our relationship with SAPS to increase security; and
improved dignity services.
SAPO is determined to stand up and deliver on its SASSA mandate – expect more from us”.
Furthermore, SAPO staff from our retail, commercial, SCM and operations divisions are being seconded every Friday to the mail centres to sort out the backlog.
The major problem encountered by some of the beneficiaries is forgetting their PIN’s which will necessitate a PIN reset. In case of a PIN reset, a beneficiary has to visit their nearest SASSA office for assistance and thereafter they can be able to access their funds. Beneficiaries can also call 0800 60 10 11 toll free for any type of query.
Issued on behalf of SASSA
Media enquiries: Paseka Letsatsi
082 883 9969