24 April 2018 | Media Statement
The South Africa Social Security Agency (SASSA) has noted with concern how Grindrod bank has used SASSA’s name to mislead beneficiaries by implicitly blurring the lines between their EasyPay Everywhere (green) card and the SASSA card. This emerged in a pamphlet that has been circulated at strategic places across the country.
The pamphlet is written “You have the right to continue to use your SASSA branded Grindrod card or your Easypay Everywhere (green) cardfor as long as you want to”. This misleading message, and its timing, is meant to create confusion among beneficiaries. Furthermore, the old SASSA card expires in December 2018 although this pamphlet claims it doesn’t expire then. The result of this confusion has the potential of enticing beneficiaries to opt into financial services carried by the green card.
Acting SASSA CEO cautioned Grindrod in a letter addressed to its CEO, David Polkinghorne, against the implications of the misleading pamphlet.
In the letter, Acting CEO outlined reasons why the pamphlet is misleading.
The pamphlet depicts the SASSA card and Easy Pay Everywhere (green) card as being the product of Grindrod and Net1. On the contrary, the SASSA card is the product of SASSA which is being managed by CPS/Grindrod.
Furthermore the pamphlet depicts the green card as one of SASSA’s banking accounts of choice, however that card has not been endorsed or backed by SASSA.
Grindrod has been given 5 days to provide SASSA with proof of retracting the false claims contained in its pamphlet.
SASSA wishes to inform beneficiaries that the new card has already been manufactured and it will be distributed accordingly from May 2018. The new card, which will be issued by the South African Post Office and SASSA, replaces the old card and will be used for payment and withdrawal of social grants as from May 2018.
Beneficiaries are urged to be vigilant at all times and to particularly take note of individuals who are marketing products under the guise of being SASSA officials. When in doubt they must contact their local offices or the customer care department on 0800601011.
Issued on behalf of SASSA
By Phaladi Seakgwe
The South African Social Security Agency has successfully piloted the new enrolment and card issuance system on new applicants of social grants at a number of identified sites throughout the country. Acting SASSA CEO Pearl Bengu led processes in Worcester on Tuesday 17 April 2018 to test the system.
Working closely with the South African Post Office, SASSA today issued new cards to beneficiaries at a local office in Seshego, Limpopo.
Speaking at the same occasion, Limpopo MEC for social development Mapula Mokaba-Phukwana urged beneficiaries to take care of their new SASSA cards and not to allow loan sharks and other unscrupulous business merchants to tap into their grants. She assured them that with the introduction of the new card, no deductions will go off their grants except those authorized by beneficiaries in line with Regulation 26A.
Limpopo Acting Regional Executive Manager for SASSA Tshidi Mamabolo described the moment as important in the lives of beneficiaries urging all staff to continue assisting beneficiaries with commitment and professionalism. She told beneficiaries that the system will prevent anyone to commit fraudulent activities on their grants.
Elated beneficiaries welcomed the working relationship between Sassa and Sapo and expressed hope that the problems of deductions are resolved for good.
Existing beneficiaries of social grants will be notified soon to visit offices and other identified areas to swap the current SASSA card and be issued with new ones.
SASSA interacted with social grants beneficiaries and general members of the public at the Rand show
By Phaladi Seakgwe
Scores of beneficiaries and general members of the public flocked to the South African Social Security Agency exhibition stand at the Rand show to enquire about a number of issues pertaining to the payment of social grants. Amongst some of the key issues that were raised by visitors included the R10 deductions on their grants, change of payment methods, and the introduction of the new SASSA card, the expiry of the current card, the agreement with the post office and whether pay points will continue to operate.
Their enquiries were handled on the spot and some matters that required further investigations were referred to the customer care unit at head office to deal with. Beneficiary enquiries that needed to be checked on the Socpen system were done on the spot as there were Regional officials operating the system to ensure that visitors are offered a more comprehensive service beyond providing information about SASSA services and responding to the current topical issues.
Those who came into contact with the SASSA brand at the show left elated, relieved, were assisted and felt SASSA’s warmth and caring nature. The Rand show ran for 10 days from 30 March to 08 April 2018 and attracted thousands of people.
By Phaladi Seakgwe
Minister of Social Development Susan Shabangu visited paypoints around the Vaal area earlier today to monitor payment processes and interact with beneficiaries of social grants.
During her interactions with beneficiaries at Bophelong and Sebokeng, Minister Shabangu assured them that grants will continue to be paid through methods of their choice. She emphasized that the partnership with the South African Post Office will yield positive results.
She further told grants recipients that deductions are going to be curbed. "I want to assure all of you that with the introduction of the new SASSA card, the problems of deductions will be a thing of the past. Loan sharks will not haunt you anymore", she said to thunderous applause from beneficiaries.
Beneficiaries raised their concerns about lack of facilities, bank charges, the green card as some of the issues that require urgent attention from the Minister and SASSA.
Responding to these concerns, Minister Shabangu told beneficiaries that government will ensure that there are adequate post office facilities in their localities so that those who wish to receive their grants through the post office do so with ease.
Payment processes are proceeding smoothly across the country today for those who collect their grants at paypoints. The SASSA teams are out at other paypoints to deal with challenges that beneficiaries may experience. The SASSA call centre is also fully operational to take enquiries from the public.
28 March 2018 | Media Statement