Minister of Social Development, Ms Susan Shabangu, MP introduced the newly appointed SASSA CEO, Ms Busisiwe Memela to the Head Office staff on Friday, 24 May 2019.
“One of the major responsibilities is to make sure that SASSA will reach its destination”, said Minister Shabangu. She said Ms Memela comes with vast management experience and is also a former Post Bank, Managing Director. In her maiden address to staff, Ms Memela hinted the key areas of focus required to advance SASSA, which amongst others include:
·business transformation agenda – having a clear strategy for SASSSA for the next 5 year
·performance contracting and working with integrity
·creating organizational efficiency and
·focusing on effective customer services.
According to the CEO Memela, “The key issues we need to address in our strategy is Customer Service…We are here to serve. We must put together programmes that are going to address financial literacy for our customers to make sure they understand how money works”.
Ms Memela also encouraged SASSA to move towards organizational renewal in this new dawn, serve with passion and integrity. “We need to make sure that we work with our stakeholders, so that they can understand the work at hand and what responsibilities they have to help us serve our customers” added Ms Memela.