02 April 2019 | Media release
Some SASSA beneficiaries encountered problems yesterday when trying to withdraw their grants at the post office and through other payment channels. This was due to a network problem on the side of the South African Post Office (SAPO) grant payment system.
The grant money has been reversed into the affected beneficiaries’ accounts and is now available for withdrawal. SASSA is working together with all relevant stakeholders on its value chain to avoid a repeat of this situation in future.
“We would like to sincerely apologise to the affected beneficiaries and their families for yesterday’s disruption in grant payments. SASSA and the Post Office are working on preventative measures to ensure that such a disruption does not occur in future- Abraham Mahlangu SASSA Acting CEO said.
Beneficiaries are requested to direct further queries to the SASSA toll-free number (0800 60 10 11).
Issued on behalf of SASSA.
Media enquiries: Paseka Letsatsi (Spokesperson)
082 883 9969