SASSA interacted with social grants beneficiaries and general members of the public at the Rand show
By Phaladi Seakgwe
Scores of beneficiaries and general members of the public flocked to the South African Social Security Agency exhibition stand at the Rand show to enquire about a number of issues pertaining to the payment of social grants. Amongst some of the key issues that were raised by visitors included the R10 deductions on their grants, change of payment methods, and the introduction of the new SASSA card, the expiry of the current card, the agreement with the post office and whether pay points will continue to operate.
Their enquiries were handled on the spot and some matters that required further investigations were referred to the customer care unit at head office to deal with. Beneficiary enquiries that needed to be checked on the Socpen system were done on the spot as there were Regional officials operating the system to ensure that visitors are offered a more comprehensive service beyond providing information about SASSA services and responding to the current topical issues.
Those who came into contact with the SASSA brand at the show left elated, relieved, were assisted and felt SASSA’s warmth and caring nature. The Rand show ran for 10 days from 30 March to 08 April 2018 and attracted thousands of people.
By Phaladi Seakgwe
Minister of Social Development Susan Shabangu visited paypoints around the Vaal area earlier today to monitor payment processes and interact with beneficiaries of social grants.
During her interactions with beneficiaries at Bophelong and Sebokeng, Minister Shabangu assured them that grants will continue to be paid through methods of their choice. She emphasized that the partnership with the South African Post Office will yield positive results.
She further told grants recipients that deductions are going to be curbed. "I want to assure all of you that with the introduction of the new SASSA card, the problems of deductions will be a thing of the past. Loan sharks will not haunt you anymore", she said to thunderous applause from beneficiaries.
Beneficiaries raised their concerns about lack of facilities, bank charges, the green card as some of the issues that require urgent attention from the Minister and SASSA.
Responding to these concerns, Minister Shabangu told beneficiaries that government will ensure that there are adequate post office facilities in their localities so that those who wish to receive their grants through the post office do so with ease.
Payment processes are proceeding smoothly across the country today for those who collect their grants at paypoints. The SASSA teams are out at other paypoints to deal with challenges that beneficiaries may experience. The SASSA call centre is also fully operational to take enquiries from the public.
28 March 2018 | Media Statement
The South African Social Security Agency (SASSA) wishes to inform all social grant beneficiaries about the payment cycle for April 2018. Social grant payments for April will commence on 01 April 2018 whether or not the 1st falls on a weekend or public holiday.
The bank payments and SASSA card payments which are accessed through ATM’s and merchants will be made on 1st April 2018.
Payment at SASSA pay points will start on the 3rd
All our systems are ready, beneficiaries are assured that they will receive their social grants come 1st April 2018 without any disruptions.
The Department of Social Development and SASSA wishes all social grant beneficiaries a happy and safe Easter break.
Issued on behalf of the Minister of Social Development,
Ms. Susan Shabangu
Paseka Letsatsi (SASSA Spokesperson)
082 883 9969
SASSA continues with the crusade to assure beneficiaries that grants will be paid come 01 April 2018
By Phaladi Seakgwe
The South African Social Security Agency recently interacted with beneficiaries of social grants and general members of the public during the Human Rights Day Commemoration activities at the George Thabe stadium in Sharpeville. Scores of people visited the SASSA exhibition stall to enquire about developments in relation to the payment of social grants following the signing of the agreement with the post office as well as to seek clarity around the future of cash payments.
SASSA officials remained consistent in assuring beneficiaries that grants will be paid on 01 April 2018 and beyond through the existing channels including the post bank. Crucial information relating to the transition was shared with those who came into contact with SASSA officials to help dispel any fears or reservations they may have about the future. Many beneficiaries requested the Annexure C forms, which allow them to change their payment methods to the banks of their choice where they may wish to open accounts or where they already hold existing personal accounts but not using them to receive their grants.
Speaking during the event, the Deputy President of the Republic of South Africa David Mabuza emphasized the need to embrace the ethos of Batho Pele and to work collaboratively to render quality services and improve the living conditions of the people. “We also urge our people, in the spirit of Thuma Mina, to rise and lend a hand to make South Africa a better place to live in”, said Deputy President Mabuza.
The Constitutional Court has since further suspended the declaration of invalidity on the CPS/SASSA contract through its ruling of 23 March 2018, therefore paving way for CPS to continue with the cash payments for a period of six months. It is expected that the process of appointing a new service provider for cash payments would be finalized soon to guarantee a seamless transition.
26 March 2018 | Media Statement